Education First Privacy Policy


We Ensure Your Privacy Be Kept Confidential!

  • This Data Protection & Privacy Policy (hereinafter referred to as the "Policy") outlines how Education First Tuition Agency Pte Ltd (hereinafter referred to as "Education First", "We", "Our", or "Us") collects, uses, discloses, and safeguards your Personal Data in compliance with Singapore’s Personal Data Protection Act (PDPA).


  • "User" or "You"
    Refers to any individual who:

    • Accesses or uses the Education First website; or

    • Engages our tuition matching services.


  • "Tutor"
    Refers to individuals who:

    • Register on our platform as an educator; or

    • Apply for tuition assignments through Education First.


  • "Student" or "Tutee"
    Refers to individuals (or their guardians) who:

    • Submit enquiries via our website, phone, WhatsApp, social media, or other channels;

    • Request tutor matching services; or

    • Make general enquiries related to tuition.


  • "Personal Data"
    Any information that can identify a User, Tutor, or Student/Tutee (e.g., name, contact details, academic preferences).


  • Please read this Privacy Policy carefully. Your access to and use of Education First's services is conditioned upon your acceptance of and compliance with this Policy. This Policy applies to:

    • All visitors and users of our website

    • Students/Tutees seeking tuition services

    • Tutors registering with our agency

    By accessing our website or engaging our tuition matching services, you enter into an agreement with Education First Tuition Agency and agree to be bound by these terms. You expressly consent to our collection, use, and disclosure of your Personal Data as described in this Policy.

    If you do not agree with any part of this Privacy Policy, you must discontinue use of our website and services immediately.


  • Education First reserves the right to comply with relevant authorities if required by Singapore Law or any International Legislation.


  • By using Education First's services, you agree to the terms outlined in this policy.


  1. Information We Collect

  • To match you with qualified tutors, we may collect:
    - Parent/Student Details: Name, contact number, email, preferred subjects, and academic level.
    - Tutor Preferences: Learning goals, availability, and location (for in-person sessions).
    - Non-Personal Data: Browser/IP information for website optimization (via cookies).

Note: Education First does not charge parents/students for matching services. Fees apply only after a tutor is selected and lessons begin.

  • Education First may collect your Personal Data through:

    • Online forms (registration, tutor requests)

    • Direct communications (calls, WhatsApp, email, SMS)

    • In-person consultations

    By submitting information through these channels, you acknowledge that your data is considered collected unless you explicitly state otherwise.


  • If you share another individual’s Personal Data (e.g., child’s details, emergency contacts), you:

    1. Confirm you have their consent to disclose their information to us.

    2. Agree to represent their acceptance of this Policy.

  1. INTRODUCTORY

  1. Usage of Information

Education First uses the collected information for the following purposes:

  • Service Operation & Maintenance – To ensure smooth functioning and upkeep of our services.

  • Account Management – To create, manage, and maintain user accounts.

  • Business Operations – To facilitate and improve our internal processes.

  • User Activity Analysis – To assess user behavior for specific purposes, such as enhancing our website and services.

  • Security & Compliance – To prevent, detect, and investigate any illegal activities or violations of our Terms & Conditions and Privacy Policy.

  • Legal Protection – To safeguard our rights and obligations.

  • Marketing Communications – To send users relevant promotional emails based on their interests. Users may opt out at any time by contacting us or clicking the unsubscribe link.

Compliance with DNC Regulations
Education First adheres to Singapore’s Do Not Call (DNC) Registry guidelines. We do not send unsolicited messages to the public. Only users who have:

  • Engaged our services,

  • Voluntarily shared their contact details via our website or other channels,

  • Enrolled as students or tutors,

will receive marketing updates. By using our services, users consent to receiving promotional communications but may unsubscribe anytime via email, SMS, or other specified methods.

  1. Display of Tutor Profiles on Website & Marketing Materials

xAs part of our tuition matching services, Education First may feature Tutor profiles in our online and offline marketing materials, including our website, social media, and promotional collaterals. The following details may be publicly displayed to help students and parents make informed decisions:

  • First Name

  • Age

  • Profile Photo

  • Gender

  • Race (if applicable)

  • Teaching Preferences (e.g., subjects, levels)

  • Academic Qualifications

  • Preferred Tutoring Locations

  • Tutor Category (e.g., full-time, part-time, ex-teacher)

  • Teaching Experience

Information We Keep Private:
For privacy and security, the following details will never be disclosed publicly:

  • Last Name

  • Email Address

  • Phone Number

  • Bank Details

  • Postal Code

  • Uploaded Documents (e.g., NRIC, certificates)

As part of our tuition matching services, Education First may feature Tutor profiles in our online and offline marketing materials, including our website, social media, and promotional collaterals. The following details may be publicly displayed to help students and parents make informed decisions:


  • First Name

  • Age

  • Profile Photo

  • Gender

  • Race (if applicable)

  • Teaching Preferences (e.g., subjects, levels)

  • Academic Qualifications

  • Preferred Tutoring Locations

  • Tutor Category (e.g., full-time, part-time, ex-teacher)

  • Teaching Experience


Information We Keep Private:


For privacy and security, the following details will never be disclosed publicly:

  • Last Name

  • Email Address

  • Phone Number

  • Bank Details

  • Postal Code

  • Uploaded Documents (e.g., NRIC, certificates)

  1. Third-Party Data Sharing

Education First may disclose Users’ Personal Data to third parties in the following circumstances:


  • To comply with legal requests from government or law enforcement agencies;

  • To investigate potential violations of our policies or applicable laws;

  • To resolve technical or security issues affecting our services;

  • To enforce Singaporean laws, regulations, and international legal obligations;

  • To facilitate payment processing through financial institutions or payment partners.


  1. Limited & Secure Data Sharing

    • Only necessary Personal Data will be shared with third parties to perform their services.

    • We take reasonable measures to ensure third parties protect your data and do not misuse it.

    • If data is transferred overseas, we implement appropriate safeguards in compliance with Singapore’s PDPA (Personal Data Protection Act).


  2. User Consent & Control

    • Personal Data will not be shared with third parties for marketing without explicit user consent.

    • Users may withdraw consent for third-party communications at any time via written notice or opt-out forms.


  3. External Links & Services

    • Our website may contain links to third-party websites or apps, each with its own Privacy Policy.

    • Education First is not responsible for how these external services collect, use, or disclose your data.

  1. Use Of Cookies

By using Education First's services, you consent to the use of cookies and similar tracking technologies on our website.


  1. A cookie is a small text file stored on your device when you visit our website. It allows us to recognize your browser and remember certain information to enhance your experience.


  2. How We Use Cookies:

    • To identify and authenticate users for secure access.

    • To remember your preferences (e.g., language, layout).

    • To streamline navigation, reducing the need to re-enter information.

    • To analyze website traffic and improve our services.

    • To measure user engagement and optimize performance.


  3. Managing Cookies:
    You may delete or block cookies through your browser settings. However, disabling cookies may affect website functionality. Refer to your browser’s help guide for instructions.

  1. Updates To Privacy Policy

Education First reserves the right to modify or update this Privacy Policy at any time without prior notice. By continuing to access and use our website, you agree to be bound by the latest version of this policy. All changes will be published on this page, and we encourage users to review this Privacy Policy periodically for updates.


Your continued use of our services constitutes acceptance of any amendments made. For significant changes, we may provide additional notifications through our website or email.


  1. Contact Us

At Education First, we value your input. If you have any questions, suggestions, or concerns regarding our privacy practices or how we handle personal data, please don’t hesitate to contact us at Educationfirstsg@outlook.com/+65 88453782. We welcome all feedback as part of our commitment to transparency and continuous improvement.